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Shipping & Returns

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New Returns

*Parts that have been installed are non returnable.

Your item* must be in its original unused condition and be received by our office within 30 calendar days from your invoice date.

An RMA (Return Merchandise Authorization) must be requested and received before any New Return will be accepted - Warranty Return Policy is outlined below. The RMA # must be clearly marked on the outside of the box. Returns received without the RMA clearly marked will be refused.

A 20% restocking fee will be charged on all New Returns. 

Shipping charges are non refundable.

Return shipping to Solo Werks is the responsibility of the consumer.

(*The 30 day policy includes parts to be returned for warranty when a replacement part is purchesd using the security deopsit option)

 

Solo Werks Limited Warranty Terms and Conditions


Solo Werks provides a 3 year limited warranty to the original retail purchaser of any Solo Werks S1 Coilover Kit.

This limited warranty covers defects in materials and manufacturing of the components of the Solo Werks Coilover Systems on street driven vehicles only. 

Installation or labor charges for removal, reinsatallation or alignment are the responsibility of the end user, and will not be covered or reimbursed by Solo Werks or any of its authorized agents.

Claim Procedure

    1. Contact Solo Werks with a detailed description of the issue.
    2. Complete the provided Solo Werks Tech Form and return it to Solo Werks along with a copy of your original purchase receipt.
    3. The affected unit(s) can then be either:
      1. Sent in for evaluation.  If it is deemed to be product failure covered under Solo Werks warranty terms and conditions then the item will be repaired or replaced and returned to the owner.
      2. Replacement Units can be purchased at a discounted price plus shipping, and shipped to you in advance.  The original units will need to be shipped to our office to be evaluated, and if deemed to be covered under warranty the discounted purchase price and shipping of the replacement units will be refunded. (Defective part must be recieved within 30 days of invoice to recieve refund)

It is up to the discretion of Solo Werks to repair or replace a component.

Solo Werks does not cover incoming shipping charges.

Solo Werks will provide standard ground shipping back to the end user via our choice of carrier within the continental USA and Canada from our Fresno California warehouse (border charges, duties & taxes to Canada are the responsibility of the consumer).

Upgraded/faster shipping is available at a surcharge. International shipments and all brokerage, duties and taxes are the responsibility of the consumer.

 

Maintenance & Additional Details
Upkeep and maintenance on all exterior finishes on Solo Werks products is the responsibility of the original purchaser, and is not considered a valid reason for warrantee claim. 

This includes powder coating, chrome plating, paint & zinc plating.  Solo Werks recommends the use of various products to extend the life of these items, contact your authorized dealer for more information.

Solo Werks or its authorized dealers will not be liable for connected systems, components or consequential damage caused by failure of any Solo Werks products.

Damage to the components or complete Solo Werks system caused by misuse, misinstallation, misapplication, collision or off road activity (i.e. motorsports) is not covered by any portion of the Solo Werks limited warranty.  This includes usage at height levels outside of our published operating range for each system.

It is up to the discretion of Solo Werks to repair or replace a component.

In order to qualify for warranty, the original purchaser must follow the full claim procedure listed.



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